Microsoft has recently released Windows 10, Version 2004. There are multiple known issues with this release that interfere with Universal Capture. If possible, we recommend not upgrading to this version of Windows until these issues have been resolved. For more information, see https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004.
Echo360 Universal Capture (UC) is a cross-platform, simple capture interface that is accessible across both hardware and software, creating a consistent user experience across all capture mediums that allows you to create recordings, then publish them to one or more courses.
In addition to the topics in this section, please refer to the following topics as appropriate for further information:
- Enable or Disable Universal Capture Features
- Supported Devices for Universal Capture
- Install the Universal Capture Desktop Application
- Live Streaming with Universal Capture
NOTE that the Universal Capture: Device interface is only accessible if single sign-on (SSO) for devices has been enabled for your Institution and is configured on the device. Contact Echo360 support for more information on Device SSO.
System requirements for Desktop Applications
The following are the minimum specifications for a Universal Capture: Personal or Universal Capture: Classroom device:
- 10+ Mbps network interface
- 4+ GB RAM
- 20 GB free hard drive space for installation
- Additional 50 GB free hard drive space for content storage recommended
- An internal audio device or USB port for audio capture (audio is required to be configured)
- Windows 10 (64-bit) or higher
Universal Capture is only supported for use with the 64-bit version of Windows 10. If you attempt to install Universal Capture on a 32-bit system, you will encounter the following error
- At least 2 physical cores (or at least 4 virtual cores)
In general, the more cores a processor has, the more things it can do at once. This helps improve performance across everything you do and allows multiple programs to run at the same time, ensuring your computer stays responsive. For example, a quad-core processor would perform better (utilize fewer CPU resources) during a Live Capture than a dual-core processor would.
- Intel i5 (3rd generation) or equivalent for:
- Single-channel captures (A, A/D or A/V captures, see Capture Options below)
- Intel i7 (3rd generation) or equivalent for:
- Dual-channel captures (A/V/V, A/D/D or A/D/V captures, see Capture Options below)
- Windows Paging File must be enabled.
What is an "equivalent" processor?
An equivalent processor may be either an AMD (or alternative brand) processor or a newer generation Intel processor with similar processing capabilities. For example, a 5th or 6th generation Intel i3 processor may have the same (or better) processing capabilities as the 3rd generation Intel i5.
- macOS 10.13 (High Sierra) or higher
Universal Capture is not supported for use on Virtual Machines or when using Boot Camp on a Mac.
Universal Capture: Online and Universal Capture: Device are supported on the latest versions of the following browsers:
NOTE that as of the release of macOS 10.14 (Mojave), you will be prompted to allow access to Audio and Video inputs. As of the release of macOS 10.15 (Catalina), you will be prompted to allow access to the Display as well. See Allowing access to inputs in macOS for further details.
Audio MUST be configured. You can use the built-in soundcard input, a 1/8" line-in/mic-in connection, or a USB-attached audio device (including a microphone on an attached video camera if there is one). Audio levels should be configured on the input to be as high as possible without reaching maximum levels during peaks, which can cause audible distortion during recording.
Display is captured from the local VGA screen buffer and requires no external connection or configuration.
Video can be captured using the built-in web-camera on the computer, or via one or more USB-attached video cameras.
If possible, for externally-attached devices, install only the necessary drivers for the device. Do not install the accompanying application software, as these programs can sometimes interfere with Universal Capture.
Universal Capture supports the following input combinations:
- Audio (A)
- Audio/Video (A/V)
- Audio/Display (A/D)
- Audio/Display/Video (A/D/V)
- Audio/Video/Video (A/V/V)
- Audio/Display/Display (A/D/D)
BEST PRACTICE: A/D/V, A/V/V, and A/D/D recordings can be processor-intensive. Do test captures to be sure your computer and input devices output a quality that meets your standards.
Universal Capture can generate the following output:
- Classroom Player presentation, including audio and up to two visual inputs (any combination of display/video)
- Downloadable mp3 audio-only file
- Downloadable SD mp4 file, including audio, display, and/or video
- Downloadable HD mp4 file, including audio, display, and/or video
Error logs and recording file locations
If you encounter problems using Universal Capture, you (or your System Administrator) may find it useful to inspect the logs. The log files retain information about the product actions, including errors, which can be helpful when debugging malfunctions or when working directly with Echo360 Technical Support.
The default locations for the logs are:
- macOS: /Library/Application Support/Echo360/UniversalCapture/data/logs
- Windows: C:/ProgramData/Echo360/UniversalCapture/data/logs
The logs are kept separate from the actual recording media. If you require direct access to the recorded media files, they can be found at:
- macOS: /Library/Application Support/Echo360/UniversalCapture/data/saved-content
- Windows: C:/ProgramData/Echo360/UniversalCapture/data/saved-content
System Imaging for Windows
Why is there only Imaging information for Windows? Universal Capture on the Mac does not allow for custom installation directories, which will conflict with programs like Faronics Deep Freeze. Universal Capture must be installed to the default Macintosh HD.
When using system imaging or configuration management suites such as Faronics Deep Freeze, you must configure the tool so that Universal Capture is allowed access to key directories and files, and must have capture storage directories that are not automatically purged/cleared by other applications. The critical directories are shown in the table below.
|Access needed for...||Default Location||When used|
|Program files||C:\Program Files\Echo360\UniversalCapture\||during upgrades and patches|
|Content||C:\ProgramData\Echo360\UniversalCapture\task||temporary location during a capture|
|Content backup||C:\ProgramData\Echo360\UniversalCapture\data\saved-content||after upload|
|Configuration files||C:\ProgramData\Echo360\UniversalCapture\config||at any time|
Two registry entries are created during the installation of the Universal Capture software. These registry entries do not normally change during the use of Universal Capture.
The default port configurations for Universal Capture are outlined in Device Communication in Echo360 Environment.